We at Entosa accept payments via MasterCard, VISA Card, AMEX, PayPal, Internet Banking, Wire Transfer and Cheque Deposit.
When a cheque is returned by the bank, we suspend our service and send the customer a suspension email permitting him/her seven (7) days to rectify the situation. If within those seven (7) days the customer fails to pay service fees, including Rs 799 reactivation fee and Rs 799 returned Cheque fee, customer’s account will be permanently cancelled. Such cancellation does not relieve client’s obligation for payment under the terms of the hosting agreement. Cancellation includes removal of all files on the account. In the event of a charge back, Entosa will immediately suspend all services to client until full payment is received in addition to Rs 799 charge back fee and Rs 799 account enable fee.
Late Payment/ No Payment
If any of the following occurs:
Requesting an Account Cancellation
Cancellation of your account will be accepted only if you follow the procedure given below:
When a cancellation request is made, Entosa will remove all configuration information as well as all contents of the account on the scheduled renewal date. Customer may request immediate cancellation if desired. Entosa will remove all files(which also includes unread e-mails left on the server).
A Refund provided within the First 30 Days of Service
If an account is cancelled within the first thirty (30) days of service (excluding dedicated servers, control panel) the customer will receive a full refund of the account fees.
Entosa does not offer refunds for services after the initial thirty (30) days of service.
Updating Billing Information
All Personal information may be changed via the Customer’s portal. The customer is solely responsible for keeping all personal and billing information updated. Entosa is not responsible for actions that are taken as a result of a customer’s failure to respond to Entosa’s notices.
Entosa is liable for taking taxes, i.e. 14% of all products and services.
If you have exceeded the allotted bandwidth for your server plan during the current billing period, you will be charged Rs 49 per GB over the allotted server plan amount. The bandwidth overage charge will be applied to your account for immediate payment.