Spam (unsolicited commercial email, unsolicited bulk email, mass email, junk email) is a message that advertises goods or services that you send to someone without their prior consent or in the absence of a previous relationship. In short spam is the electronic equivalent of the junk mail you receive in your postal mailbox every day.
There are three main types of spam: Usenet, message board, and email. Usenet and message board spam are messages sent or posted which are unrelated to the topic of discussion of the particular news group or message board. Email spam is any electronic mail message that is addressed to a recipient with whom the initiator does not have an existing business or personal relationship or is not sent at the request of the recipient.
There are other types of Internet abuse that qualify as spam. These include, but are not limited to, spamming of chat rooms and spamming via Internet Relay Chat or “Instant Messaging” systems (such as ICQ).
We at Entosa have always had explicit policies regarding sending of Unsolicited Commercial Email (UCE), Unsolicited Bulk Email (UBE). SPAM is strictly against our Terms of Service. If we receive a complaint from a third party that consumers on the Internet have been contacted by any of our customers (availing any one of the services provided by Entosa i.e. network/ hosting/ access), or are advertising services hosted at Entosa via SPAM, we shall terminate their account/s immediately, without any further notice
We are confident that, as an educated and intelligent Internet user, you will fully understand our position on unsolicited commercial email, or spam. We also believe that you will do all in your power to help us implement our policy.
Notwithstanding these explicit prohibitions, few customers still choose to disregard these policies, thereby endangering our own and our customer's ability to conduct business on the web.
We have, therefore, adopted a Zero Tolerance policy. To ensure that there is no lack of understanding, we have defined below what is not permitted, outlining our response if our policy is violated. We have also highlighted the potential legal exposure a person who SPAMS may face:
Do not send out any Unsolicited Commercial Email (UCE, also known as SPAM). We refrain from getting into business with anyone who sends out unsolicited bulk mails.
SPAM-tising your web site, i.e. sending out unsolicited bulk email promoting your site at AZC but using another ISP’s servers to transmit these messages is strictly prohibited. These prohibitions also encompass newsgroups, public mailing lists and bulletin boards.
Note: Even bulk emails with “opt-out” instructions are not permitted.
Forms used on websites to get the feedback and other information from visitors should have a single ‘From’ email address that belongs to your website only, else all the emails sent will be black-holed or rejected.
You will be held liable for such infringement even if SPAMMING was done by a third party for your benefit, i.e. in case your advertising agency or one of your employees SPAMS, you would be held responsible. If a sub-lessee of your site SPAMs, accountability still remains with you.
In short, any kind of mass e-mailing is prohibited, except in those cases where the recipient is a current, active customer of yours (i.e. Purchased in the past 12 months) or has signed up for an ‘opt-in’ email list. You need to present irrefutable proof of the foregoing, if the recipient challenges you on this. If you claim that a customer has subscribed to your service, it is your responsibility to determine why the customer has complained about SPAM. Please check and ensure that your customers are open to receiving your emails.
Failure to observe the aforementioned restrictions shall result in an immediate and automatic suspension of your account.
If SPAM has been sent out advertising a web site hosted with us, the web site will be confiscated for 48-72hrs.
If a co-location server sends out SPAM, access to the server will be suspended for 48-72hrs.
If SPAM is sent via dial up/ ISDN/ leased line/ radio/ wireless access or using any other service provided by Entosa, the service will be suspended for 48-72hrs. In the case of dial ups/ isdn access the account will be frozen.
In a situation where we receive further complaints after the site has been unlocked for the first time, we will terminate the hosting and email boxes associated with domain name under consideration. The domain name under consideration will also be confiscated by Entosa and our Web services sub-division, provided the domain is registered with us as a registrar or through us with any other accredited registrars.
We shall submit the Spammer’s domain name(s) to all other anti-SPAM blocking databases. Our submission shall make the domain(s) virtually Unusable even if/ when the SPAMMER transfers to another provider.
Our processes are automated. Hence, once a complaint is received, your account will be terminated without any further notice. If you find your account terminated please contact email@example.com
(i) Copy of the last email sent out in bulk
(ii) IP address of SMTP server
Note: Without these details your email will not be accepted and will not be processed. To sum it up, we request you to consider our No Spam policy seriously.
There is only one rule: DO NOT SPAM! If you are not sure whether you are spamming or not, then you probably are. In that case: Stop Right Away!
The above policy is without prejudice to Entosa's rights and Entosa shall resort to any action to stop SPAM.